Refund policy
Refund Policy Agreement
Thank you for choosing our service. To ensure clarity, please carefully review the terms of our refund policy outlined below.
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Refund Policy Explanation
As our service is a **digital product**, it is delivered instantly upon purchase and cannot be "returned" or retracted like physical goods. For this reason, we cannot issue refunds for purchases once the service has been activated. To help ensure customer satisfaction, we highly recommend that all customers utilize our free trial before committing to a subscription.
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Key Policy Points
1. Refunds
- Due to the nature of our digital product, refunds will not be provided in most cases.
2. Trial Period
- We strongly encourage all customers to test our service through the free trial before making a purchase decision. This allows you to evaluate our service to ensure it meets your needs. We offer free trials Monday through Friday in our chat (mytvboss.net/chat) and have low cost trials available on the website.
3. Device Setup Support
- If you experience issues setting up your device, our team will assist you with predefined configuration steps. However, as we cannot control individual device circumstances, we cannot guarantee compatibility with all devices or configurations.
4. Channel Performance
- While our servers are generally stable, some channels may occasionally experience freezing or temporary downtime due to external factors. Most of these issues can be resolved by following our detailed buffering guide.
5. Final Sale
- Once a subscription is purchased, all sales are final. We emphasize the importance of utilizing the trial option to avoid dissatisfaction post-purchase.
6. Exceptional Refunds
- In rare situations where a refund may be considered, any refund issued will be partial and prorated, with the following deductions:
- $5/month minimum fee for account setup and administrative costs.
- An additional $2.50/month fee for accounts with more than two connections.
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We value transparency and aim to provide exceptional support to ensure you have the best possible experience with our service. If you have any questions or concerns regarding this policy, please contact our support team for assistance.